Your top customer wants the feature. Your data says no.
A $2M ARR customer is threatening to churn unless you ship a feature only they have asked for. Your usage data shows nobody else would adopt it. In 200 words, write your decision and the email you'd send the customer.
Writing prompt · 200 words · Graded across structure, depth, clarity, judgment
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principle
Pick the segment incumbents can't profitably serve and own it.