Issue №164 · support · intermediate

Support tickets are spiking the day after a release.

In 150 words, lay out the response. What you triage in the first hour, what you say to support, and the rule you'd use to decide whether to roll back.

Writing prompt · 150 words · Graded across structure, depth, clarity, judgment


Want the answer graded?

Daily PM gives you one prompt every weekday. Ten focused minutes. A graded answer back. The first three are free.

principle

The shape of post-release tickets tells you whether to fix code or UI.